Catch up with colleagues over a light breakfast in the SFHB Atrium area (basement level). Please remember to keep a respectful distance and that face coverings are required when not actively eating or drinking.
CIT Annual Conference 2021
The 2021 CIT Annual Conference was held on October 22, 2021, in the State Farm Hall of Business and online.
Sessions
Networking Breakfast
8:00 - 8:30 am
Keynote and IT News
8:30-10:30 a.m., SFHB 139
Keynote Address
Vice President for Academic Affairs and Provost Dr. Aondover Tarhule will provide this year's Keynote Address.
IT News and Presentation of the CIT MVP Award
IT News features the latest announcements and news from campus technology leaders.
The annual CIT MVP Award recipient will also be announced during IT News. This award recognizes a full-time IT staff member who has made outstanding contributions to the support of faculty, staff, students, and operations over the previous fiscal year.
Break
10:30-11:00 a.m.
Break! Take a few minutes to stretch or check (briefly) back in with work before the conference resumes at 11:00 am. Refreshments remaining from breakfast will be available in the Atrium.
Session #1
11:00 a.m. - 12:00 p.m.
IT Customer Satisfaction During a Pandemic - How did we do? (SFHB 357)
ISU administered a new customer satisfaction survey on IT services - the MISO survey - for the first time in early 2021. The MISO survey takes over where we left off with the TechQual+ survey, and asks faculty, staff and students to rate their usage of, the importance of, and their satisfaction with our top IT services. Recipients also rate their satisfaction with the support provided by IT teams and provide feedback on where things can improve. 2020 was a year like no other at Illinois State, and a year in which technology was more important than ever... how did our campus community rate IT during a pandemic?
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Carla Birckelbaw
Carla Birckelbaw is the Director of Client Services in the Office of Technology Solutions, responsible for the Technology Support Center and Endpoint Support teams, along with a list of side projects that includes measuring IT customer satisfaction.
IT Customer Satisfaction Recording
IT Customer Satisfaction Chat Transcript
IT Customer Satisfaction Slide Deck
Enterprise Backup - Commvault Best Practices (SFHB 353)
This session will focus on how to use Commvault and best practices, there will be a brief 10 minute discussion about the future state of our Commvault Enterprise Backup service followed by training to include: how to navigate the Commserv, how to restore a file and a virtual machine, how to read reports, and best practice guidelines to help you sleep better at night.
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Tim Walsh
Tim is a Systems Administrator on the Office of Technology Solutions ION Cloud Computer and Authentication (CCA) team. -
Ben Wyman
Ben is a Systems Administrator on the Office of Technology Solutions ION Cloud Computer and Authentication (CCA) team.
Lunch
12:00-1:30 p.m.
Lunch will be provided on a reservation-only basis at CIT this year in order to provide as safe an experience as possible. You are welcome to pick up your box lunch and then either join your colleagues in SFHB 353, 354 or 357 for lunch at a respectful distance, or take the lunch to your office or another location of your choice. Online attendees can order a lunch and pick it up in person if they choose.
Session #2
1:30-2:30 p.m.
Eye-contact and Framing in Video Meetings (SFHB 354)
Note: this session is expected to run approximately 30 minutes
Video meetings often have a sense of disconnect or stressful intrusion, or paradoxically both, even when the other participants are fully engaged. Often this is due to camera alignment, lighting, and framing problems that can be easily corrected. This session will demonstrate a range of examples and solutions for "face-to-face" video meetings.
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George Wiman
George has a background in portrait photography, combined with a great deal of experimentation in video meeting, and has uncovered some simple solutions to this common problem.
Eye-contact and Framing Recording
Eye-contact and Framing Chat Transcript
Eye-contact and Framing Slide Deck
Modernization of Identity and Access Management (SHFB 357)
Between August 2020 and June 2021, members within the Office of Technology Solutions participated in the InCommon Collaboration Success Program (CSP). The goal of the CSP is to assist institutions with their Identity and Access Management (IAM) goals. ISU's goal for the CSP was to develop future state architectures to replace the underlying technologies that currently support Identity Management and web-based Single Sign On (SSO) processes. Join us to learn about the CSP program, the future state architectures that were developed during the CSP, what changes staff and users will see over time as the new components are implemented, and how it is supporting our modernization of the IAM infrastructure.
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Majeed Abu-Qulbain
Majeed is an Enterprise Architect in the Office of Technology Solutions. -
Jeremiah Haywood
Jeremiah is an IAM Adminsitrator in the Office of Technology Solutions.
Modernization of IAM Recording
Modernization of IAM Chat Transcript
Modernization of IAM Slide Deck
Esports: A Technical Look at ‘Gamer’ Equipment and what it takes to be an Esports Athlete (SFHB 0016CD)
Much like traditional sports, esports competitors have a broad range of equipment options that could make the difference between victory and defeat. Just how much better is that $200 dollar Razer keyboard? What does a 144hz refresh rate on a monitor mean? How does the network affect player performance? In this session we discuss what really separates the average gamer from an esports Athlete as well as a technical look at some ‘gamer’ devices compared to their office equipment counterparts.
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Jack Blahnik
Jack currently serves as the Esports Graduate Assistant for Campus Recreation. He is responsible for the Redbird Gaming club program as well as the hiring and supervision of student staff with the esports program. Jack also brings a focus on diversity, equity and inclusion and is actively working to ensure all people can engage in esports and gaming at ISU. Jack is an alumni of ISU, having graduated in 2019 with a degree in criminal justice sciences. -
Tyler Piper
Tyler is an Assistant Director in the Office of Technology Solutions - Client Services. He is also a former semi-pro player and coach.
Break
2:30-3:00 p.m.
Break! Take a few minutes to stretch or check (briefly) back in with work before the conference resumes at 3:00 pm. Snacks will be available during this break in the SFHB 3rd floor hallway. Please remember the need for a respectful distance from colleagues and that face coverings are required when not actively eating or drinking.
Session #3
3:00-4:00 p.m.
Defense in Depth: CIS Controls and Safeguards (SHFB 357)
The CIS Controls are a recommended set of actions for cyber defense that provide specific ways to mitigate many of the threats facing organizations. The Information Security Office (ISO) has been socializing the Controls as an effective resource for teams to improve their respective security posture. In this session, the ISO will provide training on what the Controls are, the tools that enable efficient adoption of them, and how they will help Secure the Bird!
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Seth Pheasant
Seth is an Information Security Manager in the Office of Technology Solutions. -
Dan Taube
Dan is the Interim Chief Information Security Officer (CISO).
Defense in Depth Chat Transcript
Improve Your User's Experience (SFHB 354)
This session will help IT professionals improve their communication by presenting tips, along with anecdotal experiences, from communicators with the Office of Technology Solutions.
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Ben Bricker
Ben has been with ISU since 2017 in the role of IT Communication Specialist. He has formal training in Graphic Design and 15+ years of experience as a Creative Professional.
Improve Your User's Experience Recording
Improve Your User's Experience Chat Transcript
Improve Your User's Experience Slide Deck
OpenShift at ISU (SFHB 353)
OpenShift is an open-source platform for managing containerized workloads that facilitates declarative configuration and automation. In other words, it's a super sweet way to deploy server-side software. The role of OpenShift at ISU is starting to expand after initially being piloted with the Tech Solutions IntegrationsTeam. Members of that team will give an overview of how they use the system, followed by Q&A or general discussion of the technology.
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Nathan Stien
Nathan leads the Integrations Team in the Office of Technology Solutions, which develops custom integration software to connect IT systems across campus to each other and with vendors. All of these programs are deployed to OpenShift, and the team has never been happier with a platform. -
Andrew Thompson
Andrew is an Integrations Developer in the Office of Technology Solutions.
