CIT Conference 2017

COUNTRY Financial Atrium Lower Level

Catch up with your colleagues over breakfast, provided by the conference.

Results of the 2017 TechQual+ Survey (State Farm Hall of Business 139)

In April 2017, we conducted a survey of ISU faculty, staff, and students to solicit their views on the degree to which IT service levels meet, or exceed, their minimum desired service level. This TechQual+ Survey is a nationally normed survey of IT services in use by other colleges and universities.

This panel discussion will start with a presentation of the survey results and move to a discussion of how to maintain service levels that exceeded minimum expectations and to improve service levels that did not.

• Mark Walbert
  Walbert is the Associate Vice President for Academic Technologies in the Office of the Provost. He has oversight responsibility for the Office of Academic Technologies (OAT). The Office of Academic Technologies (OAT) federates the activities of twelve units working together to provide academic technology services that support the goals of Educating Illinois and enhance the purpose of technology for teaching, learning, research and creative activity, and service outreach.

• Charley Edamala
  Charley Edamala is the Chief Technology Office and Associate Vice President in Administrative Technologies. He joined the University in July 2016.

• Carla Birckelbaw
  Carla Birckelbaw is Director of Client Services in Administrative Technologies and has worked in IT support at ISU since 2000. Over the years, Birckelbaw has participated on and/or chaired many support -related committees and working groups, including TSAC and the current ITSM groups. She is the functional owner of the ITSM tool, Cherwell, as well as leader of the groups working now to collaborate on and share good IT Service Management process. Birckelbaw is a big believer in many things beginning with "c" - communication, collaboration, customer service, community, and continuous improvement.

TechQual+ Survey Presentation

Backing Up Workstations: How to Protect Yourself on the Cheap (State Farm Hall of Business 22H)

Need to make sure you back up all files on a device before doing a rebuild or replacement? Want to make sure you grab all the files on the device's hard drive but do not have the storage to store these backups?

This session will explore how the College of Business captures full device backups prior to replacing hardware or upgrading Operating Systems. Topics will include the use of Microsoft Disk2VHD and PowerShell to automate the backup process, integration with SCCM, and cost effective storage options.

• Jason Ross
  Ross has 4 years of experience managing the hardware and software of the College of Business using Microsoft System Center Configuration Manager (SCCM) running such activities as deploying Operating Systems and software, managing hardware rebuilds and replacements, as well as managing software installs and licenses.

• Liam Nance-Carroll
  Nance-Carroll works in the College of Business as Manager of Network Operations. Having 6 years of experience at Illinois State University, he has had the opportunity to work in a variety of technical areas. He has a strong background in systems administration and operations.

Backing Up Workstations Presentation

Download Sample Batch File

Download Sample Powershell Script

CANCELLED - Intro to Regular Expressions: Just Enough to Make You Dangerous (State Farm Hall of Business 22C)

Wireless on the Quad (State Farm Hall of Business 150)

Delve into the dark arts of wireless design as we take you through the challenges of improving coverage and capacity on Illinois State University's Quad.

• Christopher Johnson
  Christopher Johnson is a Wireless Network Engineer in Administrative Technologies. He graduated from ISU in 2006 with a Bachelor’s Degree in Industrial Technologies: Industrial Computer Systems and also in 2008 with a Master’s Degree in Technology: Training & Development. Christopher worked at State Farm from 2008-2010 and then returned to ISU as a Support Analyst in the University Computer Help Desk/Technology Support Center from 2010 to 2014. Part of the Networking team since 2014, Christopher is one of three engineers that designs, maintains, and supports the wireless infrastructure at Illinois State University and its remote offices.

• Christopher Delk
  Christopher Delk is a Wireless Networking Administrator at Illinois State University. Christopher graduated from Illinois State University in 2016 with a degree in Information Systems Security. Christopher also serves in the Illinois Army National Guard as a 2LT at HHC 106th Aviation Battalion.

• Lawson Cassels
  Lawson Cassels is a Network Administrator in Administrative Technologies. He graduated from ISU in 2007 with a Bachelor's Degree in Telecommunications Management, and worked as an RCC and TechZone sales associate while attending ISU. Part of the Networking team since 2007, Cassels has managed Solaris and Linux servers as well as administering the datacenter KVM system. He has also assisted with the datacenters and operating the power systems and battery backups for network infrastructure. Currently, Cassels operates the DNS/DHCP/IPAM system and helps manage the campus wireless network.

Wireless on the Quad Presentation

COUNTRY Financial Atrium Lower Level

Refreshments will be available

Caterpillar Auditorium

Get the latest IT news straight from campus technology leaders, with opening remarks from Vice President of Student Affairs, Dr. Levester Johnson.

• Welcome Remarks from Dr. Levester Johnson
• ION updates - Craig Jackson
• ITSM project update - Carla Birckelbaw
• Mass Communications Tool RFP - Carla Birckelbaw
• University Licensed Software updates - David Greenfield
• TechZone News and Notes - David Greenfield
• IT Risk Assessment - ISO
• WEB updates - Arturo Ramirez
• Qualtrics - Mark Walbert
• TechQual+ Survey Results - Mark Walbert
• IT contract updates - Kevin Hand
• Campus Solutions upgrade - Todd Smoak

CIT Annual 2017 IT News Slide Deck

Ask questions and dig deeper into specific topics with those presenting during IT News.

• Security Now: A Panel Discussing the Current Cyber-Threat Landscape, featuring Kevin Crouse, Jeff Grabb, Bill Hamann, Tom Heintzman, Matt Lindstrom and Seth Pheasant
• Unified IT, including discussion about IT Governance and ISU's portal future, featuring Charley Edamala, Mark Walbert, and Rob Bailey

Unified IT Presentation

COUNTRY Financial Atrium Lower Level

Catered by Avanti’s. Includes pasta, sandwiches, and salads. Vegetarian options also available.

Building a Better My: What Can My.IllinoisState.edu Do for You? (State Farm Hall of Business 139)

In the past few years, new systems have been implemented at a rapid pace across campus and user experience has suffered. Recognizing this, University Vice-Presidents requested a recommendation for a single Enterprise Portal for the institution. My.IllinoisState was chosen as that platform, and key improvements for faculty and students were implemented during Spring 2017 semester with more exciting features coming up soon.

This session will not only be an opportunity to showcase those changes, but more importantly, to open up conversations about how to build a better portal and the challenges we’ll face in crafting an optimal digital experience for you. A few years ago we had one of the best University portals and today we have the talent, support, and the collaboration channels to make it even better. Join us and bring your questions and ideas as we focus on creating a better user experience for all audiences.

• Arturo Ramirez
  Ramirez is the Director of Web and Interactive Communications (WEB) at Illinois State University. He has 16 years of experience collaborating with diverse units to develop web solutions in higher education. He has experience serving as a University instructor for the School of IT, holds an M.S. in Applied Computer Science, and is a certified Project Management Professional (PMP).

• Jordan Thompson
  Thompson is the primary developer for the University Events Calendar, News.IllinoisState.edu, and My.IllinoisState.edu within Web and Interactive Communications at Illinois State. An alumnus of the School of Information Technology (B.S. 2011, M.S. 2013), Thompson has extensive WordPress and web development experience, holding positions at Illinois State as an undergraduate, a graduate student, and now as the lead developer for high–profile web applications that enhance the digital experience for the University.

Windows 10: A Case Study in Migrating and Upgrading to Windows 10 (State Farm Hall of Business 22H)

Is your office wondering how to migrate your Windows 7 devices to Windows 10? Are you worried how you will keep up with the faster speed of Windows 10 future upgrades? This session will use the College of Business as a case study to show and discuss how to migrate an organization's devices to Windows 10 as well as plans to be able to keep your organization up to date with the current version of Windows 10. This session will highlight how the College of Business has migrated as well as planned for future upgrades, but will also allow for a discussion of other ways that these goals can be accomplished.

• Jason Ross
  Ross has 4 years of experience managing the hardware and software of the College of Business using Microsoft System Center Configuration Manager (SCCM) running such activities as deploying Operating Systems and software, managing hardware rebuilds and replacements, as well as managing software installs and licenses.

Windows 10 Presentation

Modernize Your Ops and Gain Efficiency by Automating with Ansible (State Farm Hall of Business 149)

• Are you responsible for provisioning physical servers, virtual servers, containers, or networking equipment?
• Are you responsible for deploying, configuring, and administering applications?
• Do you find yourself repeating the similar actions when providing support or request fulfillment?
• Do you need to make sure your members of your team can handle your duties when you're away?
• Are you responsible for a team that does any of the above?

If any of the above applies to you then join us in this session where we will touch on DevOps concepts and demonstrate how Ansible can be used provide standardized automation across your operations team to gain efficiency in many different areas. We will also touch on how you can automate complex tasks which can be passed off to other staff members or units for execution in a safe and secure fashion.

Writing software and using version control systems is no longer just for software development teams. In the modern IT world just about everything we touch is software and operations teams responsible for applications, systems, networking, and general support can benefit greatly by adopting these concepts without the need to be a full blown developer.

• Majeed Abu-Qulbain
  Abu-Qulbain began work at ISU as a student in 2000, transitioning to full-time in 2001 with the Computer Help Desk (now TSC). After receiving a degree in Telecommunications Mgt. in 2004 he shifted to the UNIX systems team where he was able to implement the full stack of server and storage hardware, virtualization, operating systems, and the applications above. Focuses have been on load balancing, mail, identity, and web infrastructures. Abu-Qulbain currently resides on the Tech Design team in ION.

• Josh Durst
  Durst joined the Infrastructure Applications team within ION in 2014 bringing along just over 2 decades of IT experience. He primarily administers enterprise storage, VMware, *nix systems, authentication infrastructure, and ISU's presence in AWS, but also has in hands in quite a few Windows based systems as well.

• Adam Julian
  Julian has been with ISU for 7 years, the last 4 as a web developer. Julian graduated from ISU in 2007 with a degree in Telecommunications Management, and received his Internet Application Development certification in 2014. Julian currently works in WEB as a front-end web developer. He primarily develops using PHP, Javascript, and jQuery, but also knows ASP.net.

Modernize Your Ops Presentation

Walk Thru the Cherwell Project Module (State Farm Hall of Business 150)

We'll talk about how we can use the Cherwell Project Module to manage small projects and our portfolio of "things to do." SAIT has "templated" a Change Request to look like a project to manage the entire work effort in Cherwell. We've been waiting for the Project Module to be released so we can move away from the CR-Project to an actual project. Hopefully, we'll tease out some of the interesting things about the project functionality.

• Dean Plumadore
  Plumadore has been at ISU since July 1987. He's been on the ground floor of many technology changes during that time. He believes in lifelong learning, sharing of knowledge, and changing the world with technology. His "need to know" manifested in a Applied Computer Science M.S., a Graduate Certificate in Project Management, and a PMP. He shares this knowledge with anyone who asks and has been teaching at ISU since 1996.

Walk Thru the Cherwell Project Module Presentation

COUNTRY Financial Atrium Lower Level

Office 365 Groups and Teams (State Farm Hall of Business 139)

The Microsoft O365 Portal Applications provide ISU with great coordination and communication tools. Two of those tools are Groups and Teams. These are complimentary tools and this presentation will review the best use cases to assist in making a decision between wanting a Group or a Team for your group or team.

• Devin Carlson
  Carlson has been with ISU for more than six years and is currently the manager of the Infrastructure Applications team in AT. He and his team are responsible for many of the campus’ operational services. These include email, compute, VM’s, storage, and backup. He holds a BA in Computer Science from Monmouth College with a minor in Business Administration.

• Kevin Lund
  Lund is a system administrator in AT and is a member of the Infrastructure Applications team. He has been a key player in the migration to O365 Email and the deployment of the Portal Applications, where he uses his considerable PowerShell expertise. He has been with ISU for 16 years.

Cherwell Dashboards, and One-Steps, and Searching - Oh my… (State Farm Hall of Business 22H)

If unlocking the potential of your team, and being able to actually quantify and measure your key performance indicators sparks any interest, then this is the session for you! ITSM team members will take you on a tour of the some of the more powerful and fully customizable features of Cherwell’s Searches, One-Steps, and metric measuring and KPI quantifiable Dashboards available to you, right now.

Session highlights include seeing the newest version of the Campus-Wide global dashboard, how to gain efficiencies and remove redundant work processes by using Cherwell’s One-StepTM Manager, and harnessing the analytic power and data-rich environments available through the Searching management toolbar. Finally, the new mobile client dashboards will be demonstrated and we will have an open, group discussion to address how these problem-solving tools can be best be implemented for you.

• Suni Brown

• Mike Regilio
  Mike Regilio is the Director of the College of Arts & Sciences Information Technology (CAS-IT) office and has worked at Illinois State since 2007. He received his Bachelor's degree in Communication and Master's degree in Project Management and Training and Development both from Illinois State University. He has worked for an I.T. consulting firm in the Chicago Loop, been the I.T. Manager for a multi-location luxury-vehicle automotive group, provided educational technology support for the Illinois State University School of Communication, taught an introductory web design course, and owned multiple businesses including a stage production company, restaurant and catering company, and a wedding entertainment company. Mike is focused on enhancing the educational experience through the use of technology.

• Brendan Wall
  Brendan Wall is a Student Team Lead for the Endpoint Support Students. He works closely with the full-time staff, assisting in creating improved workflow and performance.

• Tyler Piper
  Tyler Piper is a Team Lead with the Technology Support Center, and has been very involved in the ITSM project.

• Carla Birckelbaw
  Carla Birckelbaw is Director of Client Services in Administrative Technologies and has worked in IT support at ISU since 2000. Over the years, Birckelbaw has participated on and/or chaired many support-related committees and working groups, including TSAC and the current ITSM groups. She is the functional owner of the ITSM tool, Cherwell, as well as leader of the groups working now to collaborate on and share good IT Service Management process. Birckelbaw is a big believer in many things beginning with "c" - communication, collaboration, customer service, community, and continuous improvement.

Dashboards One-Steps and Searching Presentation

Preventing SkyNet (and Other Threats) with ConfigMgr's Configuration Items (State Farm Hall of Business 22C)

In this session we will be demonstrating how to create Configuration Items in ConfigMgr to detect vulnerabilities, remediate them (if necessary), and report the results.

• Shawn Esterman
  Esterman is an endpoint technical support specialist for Endpoint Support in Administrative Technologies. He has nine years of experience working in IT support with a passion for customer service. In 2014, he received his bachelor's degree from Illinois State University in telecommunications management. At Endpoint Support, Shawn works with Active Directory, File Services, Print Services, Group Policy, and SCCM.

• Jim Johnson
  Johnson is an endpoint technical support specialist for Endpoint Support in Administrative Technologies. He is responsible for the design, configuration, and management of desktop operating environments for VPAA, VPFP, VPUA, Athletics, and the Office of the President. Johnson is an ISU alumnus from the Department of Technology (B.S. 2013) and began work for AT Endpoint Support in 2013 and has been in his current role since 2014.

Preventing Skynet Presentation
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What is Web Accessibility? (State Farm Hall of Business 150)

Accessibility is a critical issue our university is facing and this includes, now more than ever, the technologies we use every day to assist our students, faculty, staff, and community. This panel offers a discussion on web accessibility issues individuals may face while navigating online environments. Our panelists will share their experiences and knowledge so we can work together to help ISU become universally designed, and promote a welcoming web environment for all who use it.

• Jen Bethmann
  Bethmann is the Web Accessibility Coordinator with Web and Interactive Communications. She recently completed her MS in Communication, and spent two years working as a Graduate Assistant in the Text Conversion Lab with Student Access and Accommodation Services. She is passionate about serving the needs of students, staff, and faculty by empowering the campus community to develop universally designed and accessible digital content for Illinois State University.

• Mary Macin-Ditchen
  Macin-Ditchen is a graphic designer who's passionate about making the web more human-friendly by designing web experiences that are beautiful, usable, and personable because "we don't stop being human when we go online." She believes that these experiences should be meaningful and engaging regardless of how we access and interact with them. Since 2011, she has been privileged to work alongside a dedicated team of designers, developers, and content specialists in the WEB office at Illinois State.

• Sarah Metivier
  Metivier is a Coordinator of Accommodation Services for students with disabilities at Student Access and Accommodation Services, and she is the Coordinator of the Text Conversion Lab. The Text Conversion Lab currently converts 250 books and articles per semester into electronic and readable formats, enlarged format, braille and tactile graphics. In addition, the Text Conversion Lab does in-house captioning for more than 1,000 videos used in classes on campus.

• Morgan Cunningham
  Cunningham is currently a junior at Illinois State. She began losing her vision at the age of fourteen, and is the vice president of the RSO Braille Birds. Cunningham is passionate about helping others, and spreading awareness. Because of this she is pursuing a degree in Social Work.

What is Web Accessibility Presentation

COUNTRY Financial Atrium Lower Level

Afternoon snacks will be available

Let’s talk web. An open conversation led by you (State Farm Hall of Business 139)

Join members of the WEB team to discuss all things related to digital communications and web at Illinois State. Bring your burning questions or hot topics, and help shape this open discussion. We're all on the same team trying to use the web as a medium to recruit, retain, and communicate with students, faculty and staff. Let's break down communication barriers and start a candid dialogue. From content, web design, user experience, accessibility, usability, server architecture, project planning, style guides, editorial guides, user access, online marketing strategies, mobile app, or what the next big thing is, let's talk about it. Don't expect a presentation. Come ready for a meaningful conversation to talk about solutions and best practices on how to leverage knowledge and resources.

• Zach Parcell
  Parcell is the Content Manager for Web and Interactive Communications. He has been with Illinois State University since 2013 when he joined the Alumni Relations staff before joining WEB. He has seven years of professional experience managing web and mobile app content including time in radio and leading technology companies.

• Arturo Ramirez
  Ramirez is the Director of Web and Interactive Communications (WEB) at Illinois State. He has 16 years of experience collaborating with diverse units to develop web solutions in higher education. He has experience serving as a University instructor for the School of IT, holds an M.S. in Applied Computer Science, and is a certified Project Management Professional (PMP).

Server Migration: It Was The Best of Times, It Was The Worst of Times (State Farm Hall of Business 148)

How does one pick up an entire server room worth of infrastructure, storage, data, and services and re-locate to an entirely new virtualization and storage approach? This quick case study walks through the perils, pitfalls, and vital lessons learned by the College of Business, Milner Library, and AT as we navigated two such situations. The session will discuss what challenges existed prior to the migrations, what the the migration plans entailed, what went wrong, and finally what insights these experiences may provide ISU IT as we look to future cloud or other large infrastructure migrations.

• Jeff Grabb
  Grabb is director of technology and building services for the College of Business at Illinois State University. Some of his areas of responsibility include workstations support, purchasing, budget management/forecasting, equipment rotation, and management. His areas of technical focus are multimedia, technical support of faculty, PowerShell, and Salesforce. His policy interests are security, customer communications/relations/service, infrastructure investment, and staff retention.

• Craig Jackson
  Jackson is a Director within AT and is responsible for leading the Infrastructure, Operations, and Networking team. He previously held IT positions within central IT and as a college IT director with the University of Illinois at Urbana-Champaign and Chicago. He is proud of the work that his team accomplishes for the campus, and greatly appreciates the level of cooperation and collaboration that exists at ISU. His undergraduate degree is from the University of Pittsburgh and he holds a MS from Southern Illinois University.

• Paul Unsbee
  Unsbee has worked in the field of information technology for over 15 years at Illinois State University, concentrating on customer service, endpoint support, and server design and administration for both academic and administrative areas. He earned a B.S. in technology (2004) and M.S. in technology with focuses on training and development and project management (2015). He is also the creator and chairman of the campus SCCM User Group, an IT collaborative group with over 40 members.

• Liam Nance-Carroll
  Liam works in the College of Business as Manager of Network Operations. Having 6 years of experience at Illinois State University, Liam has had the opportunity to work in a variety of technical areas. Having a strong background in systems administration and operations.

• Devin Carlson
  Carlson has been with ISU for more than six years and is currently the manager of the Infrastructure Applications team in AT. He and his team are responsible for many of the campus’ operational services. These include email, compute, VM’s, storage, and backup. He holds a BA in Computer Science from Monmouth College with a minor in Business Administration.

Cherwell IT Staff Focus Group (The Good, the Bad, and the Ugly) (State Farm Hall of Business 149)

We’re taking a hard look at the Cherwell user experience. This session will be an open forum to solicit your feedback as IT staff on Cherwell. We will also be releasing a survey to customers to gauge their opinions of their interaction with Cherwell. There are things we really like about Cherwell, and things we really don’t… we need your candid feedback to help us improve the tool without removing the features you find useful. Your feedback will be used to help guide future development as we move to Cherwell 9.x in Fall 2017.

• Josh Hendon
  Hendon is a Business Analyst within Enterprise Solution Partners in Administrative Technologies. Since joining Illinois State University in 2013, Hendon has worked on a variety of projects and served several workgroups for campus IT initiatives. He holds a bachelor’s degree in Organizational Communication, and has over 8 years of business analysis experience.

• Mike Regilio
  Mike Regilio is the Director of the College of Arts & Sciences Information Technology (CAS-IT) office and has worked at Illinois State since 2007. He received his Bachelor's degree in Communication and Master's degree in Project Management and Training and Development both from Illinois State University. He has worked for an I.T. consulting firm in the Chicago Loop, been the I.T. Manager for a multi-location luxury-vehicle automotive group, provided educational technology support for the Illinois State University School of Communication, taught an introductory web design course, and owned multiple businesses including a stage production company, restaurant and catering company, and a wedding entertainment company. Mike is focused on enhancing the educational experience through the use of technology.

• Carla Birckelbaw
  Carla Birckelbaw is Director of Client Services in Administrative Technologies and has worked in IT support at ISU since 2000. Over the years, Birckelbaw has participated on and/or chaired many support-related committees and working groups, including TSAC and the current ITSM groups. She is the functional owner of the ITSM tool, Cherwell, as well as leader of the groups working now to collaborate on and share good IT Service Management process. Birckelbaw is a big believer in many things beginning with "c" - communication, collaboration, customer service, community, and continuous improvement.

Cherwell IT Staff Focus Group Presentation

Hire-A-Redbird Experiential Learning Module (State Farm Hall of Business 150)

(30 minute session, 3:15-3:45 pm)
Overview of the Hire-A-Redbird Experiential Learning Module and how you can leverage it to streamline internship management and capture value information to provide a variety of benefits.

• Tal Parmenter
  Tal Parmenter is internship coordinator in the School of Information Technology, supervising internships for approximately 100 IT students annually. Tal first became interested in IT in the mid-1970s, working with the emerging Law Enforcement Administration Data System (LEADS), National Crime Information Center (NCIC), and Illinois Uniform Crime Report (I-UCR) information systems. In 1990 he left law enforcement to join Central Illinois Trucks, Inc. (CIT), where he became responsible for business systems supporting the Parts Distribution, Truck Service, Truck Sales, and Corporate Management branches of the business.

• Debbie Ungson-Walbert
  Debbie Ungson-Walbert has been the Internship Manager at the ISU Career Center since May 2014. She is the primary resource for professional practice opportunities for students and serves as the liaison between employers and academic departments in campus. As a system administrator for Hire-A-Redbird, she manages the experiential learning module and is currently working towards a campus-wide internship database. In addition, she serves as the career advisor for CSD, Economics, Mathematics, Philosophy, and Physics students.

Hire A Redbird Presentation

Successful Student Employment (State Farm Hall of Business 150)

(30–minute session, 3:45–4:15 p.m.)This session outlines how AT Endpoint Support has created student training built around personal responsibility, improved communication skills, standards of practice, and discipline, ensuring student immersion and buy-in. You'll hear from the students themselves on how they are provided with an environment of training, leadership, and the room to fail.

• Barton Lytel
  Bart began his career at the University of Illinois, in 1988, working in Procedures and Systems Analysis. After moving to ISU in 1999, he integrated students into the System Support structure, providing increased service options to our campus community. By utilizing industrial standards of practice at both our eRecycling area in Property Control and at Endpoint Support, coupled with constant group, and one-on-one training, he provides students with a working and learning environment to grow in.

• Brendan Wall
  Brendan Wall is a Student Team Lead for the Endpoint Support Students. He works closely with the full-time staff, assisting in creating improved workflow and performance.

• Melinda Potter
  Melinda Potter is a current student employee and recipient of the training program AT Endpoint Support currently offers students.

Successful Student Employment Presentation

Pub II, Uptown Normal - talk over the day's insights with your colleagues over some beverages and cheese balls!