CIT Conference 2018

Outside Caterpillar Auditorium, SFHB 139

Catch up with your colleagues over breakfast, provided by the conference.

[track names in brackets]

[ALL ABOUT THE WEB] Learn What's New in ReggieNet (State Farm Hall of Business 131)

(30 minute session, 8:30-9:00 a.m.)
ReggieNet has been upgraded to the most recent version of Sakai, and this presentation will cover some of the most important changes. I will highlight some changes to current ReggieNet tools, including Lessons, Tests & Quizzes, and Gradebook. I will also introduce some new tools and features that have been introduced with the latest update. I will provide an update on LTI integration with ReggieNet as well. Finally, time will be available for participants to share issues and questions that have come up in their course of operations.

• Charles Bristow
  Charles has been with ISU since 1998, after holding staff positions at the University of Minnesota and Rutgers University. His career has evolved from biology (M.S. in Ecology from Rutgers University) to computer support, giving him a broad perspective on the needs of faculty and staff.

Learn What's New in ReggieNet Presentation

[ALL ABOUT THE WEB] Livetext in ReggieNet: Get a Clue (State Farm Hall of Business 131)

(30 minute session, 9:00-9:30 a.m.)
Professor Plum and his cohorts in Teacher Education wanted to use the best features of two assessment platforms – Livetext and ReggieNet – so asked students to walk across the great divide, submitting some assignments in one location and portfolios or other work in another. Grades were separated, feedback was divided by platform making it harder to find, and comprehensive data reporting was inconvenient.

Thanks to a connection made at CITx last November, this session will introduce you to the mysterious Livetext (the lesser known entity serving about 2000 students each semester) and share the recent breakthrough that allows Miss Scarlet to travel quickly and efficiently from the ReggieNet Lounge to the Livetext Conservatory. The news of this secret tunnel creation was met with great jubilation by Professor Plum so the process moved to pilot project phase this summer, with lessons learned for expansion. Expansion of services, that is, offering students, faculty, and staff integrated access to Zoom, textbook manufacturers, OneNote, and more.

• Barb Jacobsen
  Barb Jacobsen has seven years of experience supporting the implementation and development of Livetext – the web-based assessment platform for Teacher Education. In addition to orienting and training new faculty and students, she manages the internal architecture of courses, rosters, and assignments for twenty-eight academic programs across all five colleges. Jacobsen guided the conversion from manual to automatic roster upload (collaborating with PeopleSoft, ESB, and UNIX pros on campus) and focuses on improving user experience while maximizing value. She tailors the platform’s offerings to each Program with ePortfolios/templates/rubrics; implements the ever-evolving collection of data for teacher licensure (edTPA); enables campus-wide data gathering/reporting for CAEP accreditation (edDispositions); and is now integrating efforts with ReggieNet.

• Ben Rappleyea
  Benjamin is the Lead Administrator for the Office of Identity and Access Management in Administrative Technologies. Prior to this role, however, he was an administrator for the learning management system at Illinois State University (ReggieNet). Benjamin is an advocate for student and instructor experience based improvement to ReggieNet allowing instructors to more fully utilize the potential of ReggieNet while enhancing the students experience.

Livetext in ReggieNet Presentation

[TECH TRACK] Hardware Security: Keeping Drivers and Firmware Updated (State Farm Hall of Business 22H)

Do you need to install Spectre & Meltdown firmware on your supported workstations? Do you need to make sure the latest hardware drivers are installed for security and compliance? Wondering how to manage this on an enterprise-wide scale? This session will explore how to keep your endpoint devices updated for firmware and driver security compliance updated using Microsoft System Center Configuration Manager (SCCM). We will go in-depth into using Dell Command Enterprise Suite for managing Dell drivers and firmware as well as Lenovo's Update Retriever and ThinInstaller programs for managing Lenovo drivers and firmware; integrating these utilities into an SCCM task sequence that can be deployed to computer currently used in production as well as during a bare metal build process.

• Jason Ross
  Jason Ross has 5 years of experience managing the hardware and software of the College of Business using Microsoft System Center Configuration Manager (SCCM) running such activities as deploying Operating Systems and software, managing hardware rebuilds and replacements, managing windows update deployments as well as managing software installs and licensing.

Hardware Security Presentation

[FOOD FOR THOUGHT] 2018 TechQual+ Survey Results (State Farm Hall of Business 139)

Presentation and discussion of the results of the 2018 TechQual+ Survey administered to faculty, staff, and students during April 2018. We will also review the Suggestions offered and look at how the ISU Survey results compare to other institutions using the TechQual+ Survey.

• Mark Walbert
  Mark has been a part of the Illinois State family since he joined the Economics faculty in 1857. Now serving the Provost as the Associate Vice President for Academic Technologies, Mark has oversight responsibility for the Office of Academic Technologies (OAT). OAT federates the activities of twelve units working together to provide information technology services that support the goals of Educating Illinois and enhance the purpose of technology for teaching, learning, research and creative activity, and service outreach. Those units include Learning Spaces and Audio/Video Technology, TechZone & Student Technologies, Web & Interactive Communications, the Center for Learning and Technology (with Associate Provost Jim Jawahar), and the academic technology support units in each of the six Colleges and Milner Library.

• Carla Birckelbaw
  Carla Birckelbaw is Director of Client Services in Administrative Technologies and has worked in IT support at ISU since 2000. Over the years, Birckelbaw has participated on and/or chaired many support-related committees and working groups. She is the functional owner of the ITSM tool, Cherwell, as well as leader of the ITSM Advisory Group, that collaborates on and shares good IT Service Management process. Birckelbaw is a big believer in many things beginning with "c" - communication, collaboration, customer service, community, and continuous improvement.

TechQual+ Survey Results Presentation

[BRUSH UP YOUR SOFT SKILLS] Rogue One: A Star Wars Project Management Story (State Farm Hall of Business 132)

Sit in on an intergalactic lesson learned as we explore the management of risks and relationships on the Death Star construction project.

Objectives:

1. Learn the importance of capturing and managing Risks on your projects.
2. Build the right relationships with team members through communications planning.
3. Determine the best leadership strategy for you and your team.

• Shane Thomison
  Inspired at a young age by a galaxy far far away, Shane channeled his creativity into a web design and development career before joining the dark side...project management.

Rogue One: A Star Wars Project Management Story Presentation

[ADOBE] What IT Professionals need to know about Adobe (State Farm Hall of Business 133)

session also offered at 3:15 pm

Illinois State recently entered into an exciting university wide agreement with Adobe to help drive university goals and objectives. This impressive addition provides all faculty and staff access to the entire Adobe Creative Cloud and provides all students with access to Creative Cloud applications within our labs and classrooms. A team from Adobe will share more about exactly what is available, how to access it, free resources for training, free resources for professional development, resources for use cases across all disciplines, and a host of other items you may find useful as we introduce Creative Cloud across campus.

• Kirsten Nagel
  Kirsten Nagel is a senior customer success manager for Adobe. In this role, she works intimately with Adobe's most strategic and complex higher education accounts. She partners, collaborates and supports institutions to enable and inspire their innovative uses of Adobe solutions to achieve their strategic goals.

  Immediately prior to joining Adobe, Kirsten was consulting with higher education institutions to provide comprehensive and integrated digital strategies to drive change and innovation. She was formerly the Director of Digital Technology Solutions and Services at Case Western University. Kirsten oversaw operations in video production, mobile applications, social media and related applications, learning-based object creation as well as web-based information management. Her team directly supported the technology communication, technology education, digital media and reusable learning object production needs of the university community and beyond. Her prior management experience includes over 15 years developing comprehensive and integrated martketing strategies for leading consumer products companies supporting brands such as GE Lighting, Liquid Nails Construction Adhesives and Glidden/ICI Paints.

  She is a long time participant and supporter of Drum Corps International and marched for many years in her youth. As a trumpet player, she occasionally still plays with local community groups. She and her husband Rich live on the west side of Cleveland, OH and have two children, Chris (17) and Gretchen (12).

• Jim Babbage
  Jim Babbage's passions to share knowledge, take photographs, and manipulate images led him to long-lasting careers in those areas as both a college professor and creative professional. An avid photographer to this day, Jim is the author of several books and video training titles, and has written hundreds of articles on Adobe Lightroom, Photoshop, Digital Fluency, and other general web and photography topics. He has spoken at D3 in Miami, Adobe MAX, and other education-focused conferences. A former professor of 21 years, Jim has worked the last 7 years as a Senior Solutions Consultant for Adobe, supporting the Canadian and American educational sales team, where he has helped change student experiences for the better by working with customers on curriculum, enablement and digital literacy initiatives.

  Learn more about Jim's passion for photography at:

  • Behance: https://www.behance.net/JimBabbage
  • Portfolio: http://jimbabbage.photography
  • Instagram: https://www.instagram.com/jimbabbage/

State Farm Hall of Business

Keynote Address: Fighting for the Humanity in our Technological World

Each day, any of us who work in the field of tech are bombarded with opportunity after opportunity to reduce our interactions with our coworkers & clients into an impersonal; to do list, fired off email response, or call to action in our software platforms. There is a time and a place for these types of responses and actions, but we also must acknowledge there is a time and a place to stand up and fight for the humanity of others and even ourselves! As we start off this next school year, let’s dive in and continue to grow in our ability to move this campus forward technologically, as well as relationally!

• Robbie Osenga
  I am a husband & father who works professionally as a Speaker, Coach & Leader of People. After an early career in design, and then founding a school in 2008, I began accepting opportunities to speak, coach & consult with other schools, non-profit organizations & businesses all centered around my core mission of Empowering Others to Live a Life Worthy of their Calling.

  I now serve as the Vice President & Chief Potential Officer of Cybernautic, a web design & digital strategy firm, while still maintaining my various collaborative & consultative efforts in various projects at large. I am an "elder statesman" of the Millennial Generation, and work passionately as an advocate to bridge the gap, as the Millennial Generation transitions into our workforce & culture. I'm told that my passion, sense of humor & compelling message makes a positive dent in people's lives, and I'm always looking for ways to do more of just that!

  I realized my ability & desire to speak, teach & motivate as a 7th grade student, leading the efforts of my Junior High school to better engage & transition incoming 6th grade students. Over the past 20 years this desire & ability has put me in a variety of settings & demographics, but all of it centered around the need in the world that I feel I was created to meet, which is POTENTIAL. Whether this is a room full of students, educators, professionals or congregants, I consistently work to bring an enlightening message & a unique perspective that is intended to affect change in people's lives!

  www.robbieo.com

Presentation of the CIT MVP Award

The first annual CIT MVP award recipient and nominees will be announced. This award recognizes a full-time IT staff member who has made outstanding contributions to the support of faculty, staff, students, and operations over the previous fiscal year.

IT News

IT News features the latest news and announcements from campus technology leaders

IT News slide deck

Outside Caterpillar Auditorium, SFHB 139 (seating availale in the COUNTRY Financial Atrium Lower Level and in 1st floor hallways)

Catered by Avanti’s. Includes pasta, sandwiches, and salads. Vegetarian options also available.

[track names in brackets]

[ALL ABOUT THE WEB] Illinois State's Homepage: Built for the Future (State Farm Hall of Business 131)

Learn about the process the Web and Interactive Communications team used to work with groups and individuals around campus to bring the new design and structure to the Illinois State University homepage. From collaboration around campus, new hardware infrastructure, and a new content model and design system, the University's homepage is setup for future success.

The session will provide a primer for where we are at today and where we aim to be in the future.

• Ryan Christie
  Starting off as an application developer, Christie's main focus was on front–end development and managing many of the university-wide applications such as the CMS, the events calendar, and the Google Search Appliance. Transitioning into his role of web operations manager, Christie focuses his time trying to make the office function more efficiently by combining his business education with his developer background.

• Zach Parcell
  Parcell is the Content Strategy and User Experience Manager for Web and Interactive Communications. He has been with Illinois State University since 2013 when he joined the Alumni Relations staff before joining WEB in 2015. He has over ten years of professional experience managing web and mobile app content including time in radio and leading technology companies.

• Amanda Smith
  Smith is the Creative Operations Manager for Web and Interactive Communications. She graduated from Illinois State University in 2006 with degrees in Graphic Design and Photography. Initially working in print production and for a full-service design agency, she joined the team at WEB in 2009 as a graphic designer. In her transitions from a mid-level designer to a managerial role, she has continued improving her problem-solving skills by focusing on the user and utilizing empathy.

Illinois State's Homepage: Built for the Future Presentation

[TECH TRACK] Citrix, the Virtualization Platform in the COB (State Farm Hall of Business 22H)

The College of Business plans to replace its aging Hyper-V virtual desktop infrastructure in the Fall of 2018. We have been working with ION through the spring and summer of 2018 to demo and test the Citrix platform and provide both desktop and application virtualization. Come see an interactive demo of our full implementation as we intend to release it for Fall and take it for a test drive yourself!

• Craig Jackson
  Craig is the Director of Infrastructure, Operations, and Networking for Administrative Technologies at Illinois State University.

• Liam Nance-Carroll
  Liam is the Manager of Network Operations for the College of Business IT at Illinois State University. Liam supported the previous virtual desktop solution (Microsoft's Hyper-V) for the College of Business.

• Jason Ross
  Jason is a Support Associate with College of Business IT at Illinois State University. Jason supports and manages over 600 computers in the College of Business and has been working directly with ION to test the new Citrix Virtual Desktop environment for use by the College of Business.

• Ben Wyman
  Ben is a Technical Associate with Infrastructure, Operations, and Networking for Administrative Technologies at Illinois State University. Ben is currently supporting the new Citrix Virtualization platform.

[FOOD FOR THOUGHT] Self Service BI in Cognos (State Farm Hall of Business 132)

Learn and see a demonstration of how users can bring their own data into Cognos to create reports and dashboards.

• Rachel Hart
  Rachel Hart is the Interim Director of Enterprise Data and Analytics in Administrative Technologies. She joined the University in March of 2012.

Self Service BI in Cognos Presentation

[BRUSH UP YOUR SOFT SKILLS] Communicate with Impact – Elevate Yourself as a Leader (State Farm Hall of Business 139)

Although bright, brilliant, and even articulate, many IT professionals struggle with communication—a skill that when lacking can diminish success and stifle a career. Improving your communication skills is a step toward success in the organization and will serve you well throughout your career.

What would it mean to your success if you could communicate with impact? Would you be better equipped to:

• Build strong relationships with colleagues?
• Build consensus among stakeholders?
• Gain support for initiatives?
• Strengthen your teams?
• Justify budget increases?
• Sell your ideas?
• Elevate yourself as a leader?

There are nuances to communication that go beyond the basics—nuances that give your message impact. This session will help you understand what it means to communicate with impact and give you actionable tips to improve your communications skills.

• Olinda Hubbs
  Olinda Hubbs has an extensive career leading strategic communication initiatives to help organizations--and the executives leading those businesses--tell their best story. For the last five years, she has worked with the Office of Information Technology at Southern Illinois University to elevate the department’s image, reputation, and effectiveness among departmental and University stakeholders. “Every encounter offers the opportunity to connect with colleagues, build relationships, and elevate how we are received and perceived by our constituents,” says Hubbs. “I start by engaging people or audiences...piquing their interests and energizing their imaginations. It is only then that I have the opportunity and privilege to inform, persuade, or enlighten them.” Recognizing the value of strategic communications within the department and across the organization, SIU’s Office of Information Technology is formalizing Hubbs’ role of Client Services and Communications—a title which is fairly new, but growing in forward-thinking technology organizations.

Communicate with Impact

[ADOBE] Using Adobe Creative Cloud to Enhance Research Projects (State Farm Hall of Business 130)

Since the launch of Creative Cloud, Adobe and its products have become far more than simply excellent desktop applications. The move into the cloud has opened up new opportunities for creativity, collaboration, communication and personal branding. Join Adobe Sr Solutions Consultant, writer and photographer Jim Babbage, to learn how students and faculty can leverage the Adobe platform of tools to enhance and communicate research results, generating more awareness on the importance research findings and the problems they address.

• Jim Babbage
  Jim Babbage's passions to share knowledge, take photographs, and manipulate images led him to long-lasting careers in those areas as both a college professor and creative professional. An avid photographer to this day, Jim is the author of several books and video training titles, and has written hundreds of articles on Adobe Lightroom, Photoshop, Digital Fluency, and other general web and photography topics. He has spoken at D3 in Miami, Adobe MAX, and other education-focused conferences. A former professor of 21 years, Jim has worked the last 7 years as a Senior Solutions Consultant for Adobe, supporting the Canadian and American educational sales team, where he has helped change student experiences for the better by working with customers on curriculum, enablement and digital literacy initiatives.

  Learn more about Jim's passion for photography at:

  • Behance: https://www.behance.net/JimBabbage
  • Portfolio: http://jimbabbage.photography
  • Instagram: https://www.instagram.com/jimbabbage/

Outside Caterpillar Auditorium (SFHB 139)

[track names in brackets]

[ALL ABOUT THE WEB] Web Accessibility in Practice (State Farm Hall of Business 139)

Accessibility is ensuring anyone can read and operate technology and digital content regardless of their ability. Discover how Illinois State University is improving its digital accessibility footprint with our new homepage by learning key areas of improvement. Also, gain valuable knowledge on automated testing tools available to help you develop your accessibility awareness.

• Jen Bethmann
  Bethmann is the Web Accessibility Coordinator for Illinois State who serves as a resource for understanding accessibility practices. She believes technology and digital content should be created for everyone regardless of their situation or ability, and seeks to empower others with knowledge and tools to do so.

• Mary Macin-Ditchen
  Macin-Ditchen is a senior graphic designer who’s passionate about making the web more human-friendly through beautiful, usable designs that are authentic, intuitive, and personable because “we don’t stop being human when we go online.” She believes that web experiences should be meaningful and engaging regardless of how you choose to access and interact with them. Since 2011, she has been privileged to work alongside a small, dedicated team of super-talented designers, developers, and content specialists in the WEB office at Illinois State.

Link to Presentation Materials

[TECH TRACK] Privacy. A retro idea making a comeback (State Farm Hall of Business 132)

In recent years we have witnessed the metaphorical tectonic shift of the regulatory landscape. As of May of this year, all industries are beholden to legislation with global reach, and requirements to protect users’ data - their privacy. This is just the beginning. Already we are seeing U.S. states follow suit to implement stringent data privacy legislation, and it is only a matter of years before we see similar Federal legislation. It's time we stop asking "can we" and instead ask "should we". Please join us in open discussion as we dive into what this change means for us as individuals and as a business.

• Kevin Crouse
  Kevin has been with the University since August of 2014 as the Information Security Officer. Currently he is the Director of Information Security, Director of the Office of Identity and Access Management, and the University’s Data Protection Officer. Currently he holds a CISSP certification and is completing his dissertation on “determining the factors that encourage and deter hacker behaviors” and his certifications in privacy management.

• Matt Lindstrom
  Matt Lindstrom is an Information Security Analyst at Illinois State University and has recently entered the industry as an Illinois State University graduate. Matt is a passionate security professional who primarily works to help maintain PCI compliance obligations and improve the University’s security posture through risk management. Matt enjoys improving his security testing skills while wearing a white hat, and spending a little too much time gaming.

• Seth Pheasant
  Seth Pheasant is the Lead Information Security Analyst with the ISO. He has been a member of the ISU community full-time for three years now and was a student worker for two years before that. His day-to-day responsibilities include overseeing routine operations for the ISO, conducting vulnerability and penetration tests, responding to information security events, and developing information security policies, protocols and the like.

[FOOD FOR THOUGHT] IT's Role in Adding Value in Higher Education (State Farm Hall of Business 133)

This session will touch on the increasingly critical role IT provides in creating and delivering value to all aspects of higher education in a changing and competitive environment. This session will touch on:

• What is the the value of IT to campus constituents?
• What does IT do very well generally and at ISU?
• How can the relationship and understanding of IT's value proposition be better understood by non-technical leaders, faculty, and staff?
• What role does individual and team agility and flexibility play in delivering value?
• Performance-What does it mean to be high-performing?
• How can we create an environment of individual and team high-performance specifically to meet the needs of rapidly changing demands?
• How do we align with the people we serve to ensure understanding of what IT can and can't do to provide value?

• Ed Vize
  Ed has worked in AT for over 6 years. He has worked in various industries and roles from programming to analyst. He holds an MBA and is currently working on a PhD in higher education.

Value of IT in Higher Education Presentation

[BRUSH UP YOUR SOFT SKILLS] Providing a Superior Student Experience (State Farm Hall of Business 131)

The Student Employment Experience program has created a training curriculum that prepares our student employees not only for a more productive and fuller college experience, it also better prepares them for the rigors the work environment once they graduate. Additionally we have created an avenue by which we can test and continually evaluate the learning and growth of those students throughout their entire employment experience with our organization. Lastly, we are currently tracking placement and employment for our students, with a goal of following them for 5 years post graduation.

• Elizabeth Giller
  Elizabeth Giller is the Flexible Learning Spaces Coordinator for the College of Education. As learning spaces in DeGarmo Hall evolved to accommodate flexibility and technology advances in education, Elizabeth’s role within the College of Education’s Technology Team also evolved to include hiring and managing student staff for those areas. Managing the flexible learning spaces also includes endpoint and device management as well as scheduling and maintaining those spaces. She has been with the university for 5 years and has a background in endpoint management & support. Elizabeth works with SCCM and AirWatch to manage endpoints. She schedules and manages a team of over 10 students between 2 of 3 flexible learning spaces for the College of Education.

• Bart Lytel
  As the current manager of Endpoint Support, Bart Lytel leads a team of full-time and student workers providing technical support to over 1,800 users. Prior to this role, Bart served in numerous leadership positions with the Marine Corps, two institutions of higher education, a local school board, a credit union board of directors, and a city council. With the breadth of experience in these roles, he developed a passion and drive focused towards team building. Through instilling personal responsibility and training on core competencies to mentoring individuals toward career progression, Bart is an expert in this space.

• Melinda Potter
  Melinda Potter is a Student Lead Technician with Endpoint Support. She works closely with both the full-time staff and fellow technicians to ensure the best customer experience. Melinda has spent the past year working to refine the training process of new technicians at Endpoint Support with great success. She hopes to continue to refine the procedure to make it even better!

• Gary Short
  Short has been with the University since 2015 serving within Endpoint Support in Administrative Technologies. He has 20 years of experience in the IT field, of which over 12 years has been in higher education. He is currently the Interim IT Specialist & Student Supervisor in Endpoint Support.

Providing a Superior Student Experience Presentation

[ADOBE] Adobe Acrobat Document Cloud - I didn't know it could do that! (State Farm Hall of Business 130)

Few people know the real power of Adobe Acrobat. An Adobe PDF is much more than a document destined for the print queue. When it comes to creating and enabling a PDF with underlying “intelligence”, Acrobat stands alone in improving educational processes across the campus. From creating research proposals and assembling instructional materials, to improving processes involving collaboration and rich media integration Acrobat is THE most versatile tool. Whether you are a student, faculty member, researcher, or administrative professional, this session will demonstrate how Acrobat can transform and repurpose existing materials for a more efficient environment for a number of common and complex tasks. See how everyone can maximize resources and save time by applying Acrobat’s new innovative tools, collaborative workflows, and versatile repurposing features.

• Jim Babbage
  Jim Babbage's passions to share knowledge, take photographs, and manipulate images led him to long-lasting careers in those areas as both a college professor and creative professional. An avid photographer to this day, Jim is the author of several books and video training titles, and has written hundreds of articles on Adobe Lightroom, Photoshop, Digital Fluency, and other general web and photography topics. He has spoken at D3 in Miami, Adobe MAX, and other education-focused conferences. A former professor of 21 years, Jim has worked the last 7 years as a Senior Solutions Consultant for Adobe, supporting the Canadian and American educational sales team, where he has helped change student experiences for the better by working with customers on curriculum, enablement and digital literacy initiatives.

  Learn more about Jim's passion for photography at:

  • Behance: https://www.behance.net/JimBabbage
  • Portfolio: http://jimbabbage.photography
  • Instagram: https://www.instagram.com/jimbabbage/

Outside Caterpillar Auditorium (SFHB 139)

Refreshments will be available

[track names in brackets]

[ALL ABOUT THE WEB] My IllinoisState 2.0 - Building a User-Centric Application from the Ground Up (State Farm Hall of Business 139)

Recent enhancements to My.IllinoisState were crucial to bring back hope and excitement to our user base and the feedback received during the past year was extremely positive. However, the Enterprise Portal roadmap has always suggested that a major effort to deploy a new infrastructure platform, and a new portal framework, were needed before we could take the next step in building a true user-centric application.

Join us for a demo of what the new version of My will look like, how it works, what has changed, and the possibilities available within the new platform. Let's talk about how in-depth collaborations between functional and technical constituents will be crucial for further improvements, and the multiple opportunities to make My 2.0 the main digital hub for all ISU students, faculty, and staff.

• Majeed Abu-Qulbain
  Abu-Qulbain began work at ISU as a student in 2000, transitioning to full-time in 2001 with the Computer Help Desk (now TSC). After receiving a degree in Telecommunications Mgt. in 2004 he shifted to the UNIX systems team where he was able to implement the full stack of server and storage hardware, virtualization, operating systems, and the applications above. Focuses have been on load balancing, mail, identity, and web infrastructures. Abu-Qulbain currently resides in ION in the role of Enterprise Architect.

• Ryan Christie
  Starting off as an application developer, his main focus was on front end development and managing many of the university-wide applications such as the CMS, the events calendar, and the Google Search Appliance. Transitioning into his role of web operations manager, he focuses his time trying to make the office function more efficiently by combining his business education with his developer background.

• Mary Macin-Ditchen
  Macin-Ditchen is a senior graphic designer who’s passionate about making the web more human-friendly through beautiful, usable designs that are authentic, intuitive, and personable because “we don’t stop being human when we go online.” She believes that web experiences should be meaningful and engaging regardless of how you choose to access and interact with them. Since 2011, she has been privileged to work alongside a small, dedicated team of super-talented designers, developers, and content specialists in the WEB office at Illinois State.

• Jordan Thompson
  Jordan Thompson is the primary developer for the University Events Calendar, News.IllinoisState.edu, and My.IllinoisState.edu within Web and Interactive Communications at Illinois State. An alumnus of the School of Information Technology (B.S. 2011, M.S. 2013), Thompson has extensive WordPress and web development experience, holding positions at Illinois State as an undergraduate, a graduate student, and now as the lead developer for high–profile web applications that enhance the digital experience for the University.

[TECH TRACK] How to Hop on the UE-V Bandwagon and Profit (State Farm Hall of Business 133)

In this presentation we will be implementing Microsoft User Experience Virtualization (UE-V) 2.x in our piece of the ADTEST environment to demonstrate how easy it is to get started.

With User Experience Virtualization (UE-V) you can...

• Specify which application and desktop settings synchronize
• Deliver the settings anytime and anywhere users work throughout the enterprise
• Create custom templates for your third-party or line-of-business applications
• Recover settings after hardware replacement or upgrade, or after reimaging a virtual machine to its initial state

Read more about Microsoft User Experience Virtualization (UE-V) 2.x at https://docs.microsoft.com/en-us/microsoft-desktop-optimization-pack/uev-v2/

• Shawn Esterman
  Esterman is a Windows System Administrator for AT Endpoint Systems. He is interested in all things SCCM, PowerShell, Windows Desktop configuration, and more.

Link to Presentation Materials

[FOOD FOR THOUGHT] ReggieNet Sucks... or Does It? (State Farm Hall of Business 131)

People don't have much good to say about ReggieNet. That's a popular belief, anyway, but is it true? This session takes a deep look at the annual surveys of ReggieNet users, both instructors and students, and reveals results you may find surprising. Whether you teach or you support information technology, you'll have your eyes opened to the campus community's real attitudes towards our customized learning management system. Leave this session understanding the perceived strengths and challenges of the system, why people complain about it, and how to better communicate about ReggieNet.

• Jim Gee
  Jim Gee is Coordinator for Communication and Faculty Development at the Center for Teaching, Learning, and Technology. That means he spends about half of his time working with instructors on their teaching and the other half spamming them about things like workshops, ReggieNet, and Office 365. Gee also teaches part time in the School of Communication. He returned to Illinois State as to earn a master's degree in 2013. Before that, he spent more than 15 working as a broadcast journalist and, later, as a journalism teacher at Southern Illinois University.

[BRUSH UP YOUR SOFT SKILLS] Planting Seeds: Proposing Organizational Change (State Farm Hall of Business 132)

Passion can be the breeding ground for innovation. Passion without direction can be misguided, never realizing its true potential. To realize your passion and plant seeds, which will grow for future generations of your department, you will need direction. This presentation will focus on providing direction for your passion. Understanding key elements to drafting a proposal for change, while engaging key stakeholders, and navigating the political landscape of your institution.

• Participants will learn the basic elements desired by administrators when reviewing proposals for change.
• Participants will understand the potential political implications and pitfalls surrounding drafting proposals for change.
• Participants will gain knowledge of successful proposal strategies employed by presenters in the past (meet a need, timing, depersonalize, data, detail risk, present options, etc...)
• Introduction: (5min) Presenters will share their philosophy and experiences both drafting and reviewing proposals for change.
• Topic 1: (10 min) Presenters will share essential components of successful proposals detailing specifically how these components should be approached.
• Topic 2: (15 min) Presenters will discuss the political landscape/pitfalls present at all institutions and their implications for proposals.
• Activity (10 min): Participants will be given opportunity to identify potential topics for change in their organization.
• Participants will be brought through an outline for proposing change in smaller groups where one idea will be focused on for the purpose of illustration.
• Discussion/Debrief (10 min): Participants will discuss easier portions of the activity to identify and have opportunities to ask questions regarding difficult portions.

• Katy Killian
  Killian is an Assistant Vice President for Student Affairs.

• Bridget Reeland
  Reeland is an Associate Director for University Housing Services.

• Stacy Mwilambwe
  Mwilambwe is the Director of University Housing Services.

Planting Seeds Proposing Organizational Change Presentation

Planting Seeds Proposing Organizational Change Worksheet

[ADOBE] What IT Professionals need to know about Adobe (State Farm Hall of Business 130)

session also offered at 8:30 am

Illinois State recently entered into an exciting university wide agreement with Adobe to help drive university goals and objectives. This impressive addition provides all faculty and staff access to the entire Adobe Creative Cloud and provides all students with access to Creative Cloud applications within our labs and classrooms. A team from Adobe will share more about exactly what is available, how to access it, free resources for training, free resources for professional development, resources for use cases across all disciplines, and a host of other items you may find useful as we introduce Creative Cloud across campus.

• Kirsten Nagel
  Kirsten Nagel is a senior customer success manager for Adobe. In this role, she works intimately with Adobe's most strategic and complex higher education accounts. She partners, collaborates and supports institutions to enable and inspire their innovative uses of Adobe solutions to achieve their strategic goals.

  Immediately prior to joining Adobe, Kirsten was consulting with higher education institutions to provide comprehensive and integrated digital strategies to drive change and innovation. She was formerly the Director of Digital Technology Solutions and Services at Case Western University. Kirsten oversaw operations in video production, mobile applications, social media and related applications, learning-based object creation as well as web-based information management. Her team directly supported the technology communication, technology education, digital media and reusable learning object production needs of the university community and beyond. Her prior management experience includes over 15 years developing comprehensive and integrated martketing strategies for leading consumer products companies supporting brands such as GE Lighting, Liquid Nails Construction Adhesives and Glidden/ICI Paints.

  She is a long time participant and supporter of Drum Corps International and marched for many years in her youth. As a trumpet player, she occasionally still plays with local community groups. She and her husband Rich live on the west side of Cleveland, OH and have two children, Chris (17) and Gretchen (12).

• Jim Babbage
  Jim Babbage's passions to share knowledge, take photographs, and manipulate images led him to long-lasting careers in those areas as both a college professor and creative professional. An avid photographer to this day, Jim is the author of several books and video training titles, and has written hundreds of articles on Adobe Lightroom, Photoshop, Digital Fluency, and other general web and photography topics. He has spoken at D3 in Miami, Adobe MAX, and other education-focused conferences. A former professor of 21 years, Jim has worked the last 7 years as a Senior Solutions Consultant for Adobe, supporting the Canadian and American educational sales team, where he has helped change student experiences for the better by working with customers on curriculum, enablement and digital literacy initiatives.

  Learn more about Jim's passion for photography at:

  • Behance: https://www.behance.net/JimBabbage
  • Portfolio: http://jimbabbage.photography
  • Instagram: https://www.instagram.com/jimbabbage/

Pub II, Uptown Normal - talk over the day's insights with your colleagues over some beverages and cheese balls!