CIT Conference 2015

COUNTRY Financial Atrium Lower Level

Managing Small Projects

We all manage projects, we don’t need to be a “PM” to do that. Let’s talk about how we can better manage small projects. You know, those little efforts that happen frequently enough you wish you could “remember what you did last time.” What can the project management discipline teach us to incorporate into those small projects we do every day? We’ll talk about planning, budget-time-scope relationships, risks and “Plan B,” and lessons learned...as well as any ideas folks may have to make these efforts easier and more predictable.

• Dean Plumadore
  Dean Plumadore has been a member of the ISU community since June 1987. Â He's been on the ground floor of many technology changes during that time. And has been the "first" in way too many things. Â He believes in life-long learning, sharing of knowledge, and changing the world with technology. His "need to know" manifested in a Masters in Applied Computer Science, a Graduate Certificate in Project Management, and a PMP certification in Project Management. Â He shares with anyone who listens.

Managing Small Projects Presentation

Defense in Depth: Using Microsoft Technologies to Improve Desktop Security

Are you finding that anti-virus protection and restriction of administrative privileges is not enough to keep malware in check? What else can you do? Introduction to Applocker application white-listing and software restriction, Bitlocker Disk Encryption, and Enhanced Mitigation Experience Toolkit and methods to deploy those technologies in an organization without impacting business operations.

• Kevin McCrone
  Information Technology Technical Associate | Data Security Manager for ISU Student Affairs Information Technology | Applied Computer Science MS in 2002 from ISU

Defense in Depth Presentation

The New Illinois State University Mobile App

Hear about the new Illinois State mobile app and how it will be used for current students, prospective students, alumni, and more. We’ll discuss how the app became a reality and why we went with the chosen platform. From iOS and Android to a mobile web view, the new mobile app for the University is here.

• Zach Parcell
  Zach is the Content Manager for Web and Interactive Communications. He has been with Illinois State University since 2013 when he joined the Alumni Relations staff. His experience with the Guidebook EDU platform as part of Homecoming helped lead the University to it's own app. He has six years of professional experience managing web and mobile app content including time in radio and leading technology companies.

• Jacob DeGeal
  Jacob is the Creative Operations Manager for Web and Interactive Communications, and over the years he has witnessed the web evolve from Flash-based movies to liquid layouts, fixed one-page designs to responsive architecture. His chief cause is to organize and unite all Illinois State websites under a single brand standard, as well as develop effective, innovative and creative solutions for University departments and initiatives.

Illinois State University Mobile App Presentation

The Case for IT Service Management

Why you should care about IT Service Management as a process and how an investment in time and effort in the current ITSM tool implementation will pay dividends for you, the ISU IT community, and ultimately, our users. Updates and artifacts from the ITSM project will be shared, in addition to real-world examples of where IT Service Management can save time and improve services.

• Carla Birckelbaw
  Carla Birckelbaw is the Director of Service Portfolio Management for Administrative Technologies (AT) and heavily involved in leading the ITSM implementation project.

The Case for IT Service Management Presentation

Performance and Budget Management for IT Leaders

Performance Management aligns University goals with employees’ skills, core competencies, and professional development plans. Thoughtful and effective performance management produces an increase in employee engagement, retention, and job satisfaction. This session will provide a framework for setting clear performance objectives, providing continuous feedback throughout the performance cycle, completing relevant and beneficial performance evaluations, and defining clear development plans. Also included in this session will be an overview of the ISU budgeting process, presented by the Budget Office.

• Andee Radliff
  Andee Radliff is the Talent Management Team Lead for Administrative Technologies (AT) at Illinois State University. She oversees training, employee relations, recruitment, employee development, benefits and marketing for AT. Andee has worked in the field of Human Resources since 2001 and is actively involved with the Bloomington-Normal Human Resource Council (BNHRC). She is currently the Membership Co-Director on the BNHRC Board of Directors.

• Sandy Cavi

• Sarah Starr

Performance and Budget Management for IT Leaders Presentation

The Story Behind Stories

Stories.Illinoisstate.edu is based on the WordPress framework as a means of centralizing University news. Since its inception, it grew steadily as additional departments and units also started contributing to the content. Eventually, the infrastructure supporting the site was unable to handle the traffic it was receiving, causing poor response time and crashing. To rectify the issues, its infrastructure was completely recreated using Amazon Web Services, Nginx, PHPFPM, and other technologies. This presentation will walk through the process of the exploration and utilization of new technologies to improve performance, and what room there is for further developments.

• Jordan Thompson
  Jordan Thompson is the primary developer for Stories.IllinoisState.edu and My.IllinoisState.edu within Web and Interactive Communications at Illinois State. An alumnus of the School of Information Technology (B.S. 2011, M.S. 2013), Jordan has extensive WordPress and development experience, holding positions at Illinois State as an undergraduate, a graduate student, and now a full time employee.

• Kevin McMahon
  Kevin McMahon is a member of the Technical Design Team within the Infrastructure, Operations, and Networking department at ISU. He concentrates on storage, servers, server and desktop virtualization, operating systems, backups, and cloud infrastructure. He's an ISU alumnus of The School of Information Technology (B.S. 2006, M.S. 2015) and has served in several IT positions at ISU for the past 8 years.

Story Behind Stories Presentation

Campus Solutions: Faculty Center

Get your first look at the Faculty Center inside Illinois State University’s new student information system, Campus Solutions. During this session, participants will be introduced to the basics of Campus Solutions, then given a chance to use the Faculty Center. Within the Faculty Center, instructors will view their class schedule, their class rosters, their final exam schedule, assign and submit mid-term and final grades, and much more.

• Amy Lou Cassels
  Amy Cassels earned her B.S. in education in May 2013 from Illinois State University. She began work as a Training Specialist for LEAPForward and Administrative Technologies in October 2014.

Faculty Center Presentation

SFHB 139 (CAT Auditorium)

Topics Covered Include:

• Remarks from Vice President for Academic Affairs and Provost Dr. Janet Krejci
• LEAPForward
• VoIP Update (UC, WebEx)
• State of the Web
• ITSM Implementation
• HCM Upgrade
• TechZone: Software and Vendor News
• Wireless Update
• Business Intelligence
• Office 365 Update
• Formstack
• Integrations

IT News General Session

Catered by Avanti’s and includes pasta, sandwiches, and salads. Vegetarian and gluten-free options also available

SCCM Apps: The Dos and Don’ts of Deploying Applications

This session is intended for IT Staff whose departments are currently using or wanting to utilize SCCM 2012 R2 in their IT environment. This session will show you some best practices I have found to deploying many types of software. From msi files to executables, to batch files and vbscripts, you can deploy any of these types of files to your computers using SCCM. This session will give you handson training on how to deploy each of these types successfully as well as how to manage maintenance windows and user expectations when it comes to software.

• Jason Ross
  I have worked in deploying application in SCCM 2012 since January 2014. Since that time, I have deployed over 120 applications in SCCM from all types of software files including msi's, executables, batch files and vbscripts.

SCCM Apps Presentation

Social Engineering: The Art of User Manipulation

Social engineering is the psychological manipulation of people for the purposes of information gathering, fraud, or gaining system access. This session will discuss common methods and strategies hackers use to try to manipulate you and what you can do to start protecting yourself.

• Katie Lackermann
  Katie Lackermann is the Assistant Director of Infrastructure, Operations, and Networking at Illinois State University. She has been with ISU for almost two years, and was an Army officer for 8 years prior with a focus on Networks and Security. She holds an M.S. in Information Security.

Social Engineering Presentation

Cross-Departmental Collaboration: The Good, The Bad, And The Ugly

A moderator-led panel discussion on the experiences of cross-departmental collaboration on developing common solutions to IT challenges with other departments facing those same challenges. Discussion will focus on the benefits, drawbacks, potential pitfalls, lessons learned, and strategies for successful collaboration. There will also be time allowed for audience questions to the panel as well.

• Paul Unsbee (moderator)
  Senior Instructional Support Associate - CFAIT

• Parker Boyes
  Director of Technology Services - COE

• Chris Morgan

• Rob Bailey
  Project Manager - SAIT

• Dan Taube

Change and Release: Like Cookies & Milk

Administrative Technologies is implementing the change and release processes for enterprise applications. Learn why the two processes go together like cookies and milk, and the benefits to both. At a high level, we will walk you through the steps that a request for change goes through from the initial request through the release into production, why we are implementing these processes, and what you need to know.

• Diane Ruch

• Amy Tuttle

Change Release Like Cookies & Milk Presentation

Information Security at ISU

This session will provide attendees with an overview of the Information Security Office, current projects, and initiatives.

• Kevin Crouse
  Kevin joind ISU as the Information Security Officer in August of 2014. Prior to joining ISU, he was a consultant in the areas of information technology, operations management, and continuous improvement. He has over 20 years of expereince in information technology/security in the public and private sectors. He holds a Masters degree in Public Administration, and is currently completing his Doctorate in Business Administration with a concentation in Computer and Information Security.

Information Security Presentation

Getting More Out of What You Do

Working in technology, there seems to be no end to the tasks, projects, and problems that need to be tackled every day. Add to that the demands of Higher Ed and the all-too-frequent requirement to wear many hats, and it’s a wonder that we get anything done. The practice of completing a task sufficiently and getting it off your plate is a solid strategy, but I would like to offer another strategy that counters that notion and focuses on spending more time upfront to save time in the long run. I’ll discuss my current strategy for tackling projects and how that strategy has changed over the years working in technology.

• Ryan Christie
  Starting off as an Application Developer, Ryan Christie's main focus was on front-end development and managing many of the university-wide applications such as the CMS, the events calendar, and the Google Search Appliance. Transitioning into his role of Web Operations Manager, Christie focuses his time trying to make the office function more efficiently by combining his business education with his developer background.

Getting More Out of What You Do Presentation

Cisco WebEX at ISU

In this session Cisco will walk through the various features included with Cisco WebEX in the cloud. You will learn how to differentiate between the available collaboration modules such as Training, Event, Meeting, and IT Support. An in-depth demo on how to create and operate collaborative meetings, virtual classes, and large scale events will be shown. Come see how this exciting new service at Illinois State can help you and your users enhance their collaboration and communication.

• Cisco System Engineer staff

ReggieNet Update: An Overview of Recent Changes

An update of recent changes in ReggieNet will be presented. We will take a look at integration with Campus Solutions and Go.IllinoisState. We will also discuss some changes to ReggieNet tools; there are several that are being retired, and we’ll identify those tools that will be available instead. We will provide an update on Clicker integration with ReggieNet as well. Finally, time will be available for participants to share issues and questions that have come up in their course of operations.

• Charles Bristow
  Charles has been with ISU since 1998, after holding staff positions at the University of Minnesota and Rutgers University. His career has evolved from biology (M.S. in Ecology from Rutgers University) to computer support, giving him a broad perspective on the needs of faculty and staff. He has been working at the Center for Teaching, Learning, and Technology since its inception in 2005; he has been providing LMS support since 2006, and is one the ReggieNet support contacts for faculty.

Administrative Technologies: Data Center, Computer Infrastructure, and Services

An overview of Administrative Technologies’ Data Center offerings. Topics covered will include: Networking Infrastructure Application Delivery/Load Balancing Compute Infrastructure, SAN Infrastructure, Backup and Recovery.

• Seth Brockmeyer
  Tech Design Team Lead

• Kevin McMahon

Formstack: Building Online Forms for Higher Ed

In Higher Ed, gathering information is a top priority. Illinois State University has been lacking a modern, robust, and secure web form solution. Enter Formstack, a fully accessible, user-friendly solution that allows you to seamlessly embed forms into websites. Creating the forms is very simple using a drag-and-drop interface. In addition, the forms are mobile-friendly and include capabilities such as conditional logic, field validation, data routing and approval workflow. These and many other features will be demonstrated during the session.

• Adam Julian
  Adam Julian is a Web Developer in the Web and Interactive Communications office at Illinois State University and has worked with higher education technology for over 6 years. He holds a B.S. in Telecommunications Management and Masters Certificate in Project Management and Internet Application Development.

• Arturo Ramirez
  Arturo Ramirez is the Director of Web and Interactive Communications (WEB) at Illinois State University. He has been involved in web development efforts for higher education for over 12 years. He has experience serving as a University instructor for the School of IT, holds an M.S. in Applied Computer Science, and is a certified Project Management Profressional (PMP).

Formstack Presentation

Campus Solutions for Technical Support Staff

The implementation of Campus Solutions has a significant impact on the number and types of service requests that technical support staff receive. This session will give support staff some basic knowledge of the new student information system, along with resources that can be used to help students, faculty, and staff members who are using and learning the new system. Learn about common errors that users make, new terminology, effective dating, training, and how potential problems are escalated through the technical support groups on campus.

• Amy Lou Cassels
  Amy Cassels earned her B.S. in education in May 2013 from Illinois State University. She began work as a Training Specialist for LEAPForward and Administrative Technologies in October 2014.

IT Support Staff Presentation